This is the Phantom Tint: Service Agreement, Waiver & Terms that you agree to when you book online or approve a quote. Questions? Call (480) 931-1339.
Key terms at a glance
- Deposit: non-refundable once paid. It is applied to your final balance.
- Rescheduling: at least 24 hours before your appointment, by phone, text or email. Less notice, or a no-show, forfeits the deposit.
- Pricing: quotes are estimates until the vehicle or windows are inspected. Final price is confirmed before work starts.
- Condition: we document existing damage, and we are not responsible for pre-existing issues or hidden defects.
- Aftercare: you agree to follow the care instructions we give you, or the warranty may not apply.
- Warranty: film and coating warranties come from the manufacturer. Workmanship is covered as described in section 6.
- Vehicles: please pick up your vehicle promptly, during business hours, once we tell you it is ready.
1. Agreement and acceptance
This Service Agreement, Waiver & Terms (the "Agreement") is between Phantom Tint, LLC ("Phantom Tint," "we," "us"), 1833 W Main St #115, Mesa, AZ 85201, and the person booking or approving the work ("you"). It covers every service we offer: automotive window tint, paint protection film (PPF), windshield protection film (WPF), ceramic coating, commercial vinyl wraps and graphics, detailing, residential and commercial window film, and windshield or glass replacement arranged through our partner glass company.
How you accept. You accept this Agreement when you tick the agreement checkbox and submit a booking, quote approval or proposal, or pay a deposit, whichever comes first. Ticking the box is your electronic signature and has the same effect as signing on paper.
Who can accept. You confirm that you are at least 18 years old and that you own the vehicle or property, or have the owner's authority to approve the work and the price.
Your commitment. By accepting, you are committing to the services, date and price shown on your quote, booking or proposal. You are not just asking for an estimate.
Changes. We may update these terms for future bookings. The version in effect on the day you accept applies to your booking.
2. Appointments, deposits, cancellation and rescheduling
Deposit. A deposit may be required to reserve your appointment. The amount is shown on your quote, booking or proposal. When the work is completed, the deposit is applied to your final balance.
Deposits are non-refundable. When you book, we set aside shop time and bay space, order or cut film and materials for your job, and turn away other customers. You agree that the deposit is a fair, reasonable estimate of the cost of that lost time and is not a penalty. Once paid, the deposit is not refunded, including if you cancel, change your mind, or do not show up, except as stated below and in section 4.
Rescheduling. You may reschedule your appointment at no charge if you contact us at least 24 hours before your scheduled start time, by phone, text or email. Your deposit moves to the new date. We do not guarantee a specific replacement date, but we will offer the next available opening.
Less than 24 hours, late arrival and no-shows. If you reschedule or cancel with less than 24 hours' notice, do not arrive, or arrive more than 30 minutes late and we cannot complete the work that day, your deposit is forfeited. A new deposit is required to book again.
Cancellation. If you cancel for any reason, the deposit is not refunded. If you have paid more than the deposit, we will refund the additional amount paid, minus the cost of any materials we have already cut, ordered or installed for your job.
If we cancel. If we cancel or cannot perform the work for a reason on our side (for example, the film or materials are unavailable, a technician is unavailable, or on-site work cannot safely proceed), we will offer you a new date or a full refund of your deposit, at your choice.
Business hours. We are open Monday to Friday, 9 AM to 5 PM, and closed Saturday and Sunday. Appointment times and completion times are estimates. Most window tint takes about 1 to 4 hours, but timing depends on your vehicle and the work involved.
Delays. Film, materials, weather (for on-site work) or staffing can sometimes delay a start or completion time, so the times we give are estimates. If we need to move your appointment, we will tell you as soon as we can and offer the next available date or a full refund of your deposit, at your choice. We are not responsible for costs caused by a delay, such as rental cars, lost time or lost income.
3. Estimates, pricing and payment
Estimates. Prices on our website, in the booking form and in chat are starting prices or estimates based on what you tell us. Your final price is confirmed on your quote or proposal. It can change if the vehicle or windows differ from what you described (a different model, trim or size, extra windows, a panoramic roof), or if the job needs extra work such as removing old tint, adhesive or film, or heavy cleaning or paint correction.
Extra work. We will tell you before we do anything that changes the price. We will not do additional work you have not approved.
Payment. The remaining balance, after your deposit, is due when the work is complete and before the vehicle or property is released to you. Applicable sales tax is added as required by law. We may decline to release a vehicle until the balance is paid.
Discounts and offers. Coupons, bundle deals, referral credits and free-gift rewards apply only to the qualifying services stated in the offer, cannot be combined unless the offer says so, have no cash value and may expire. If you drop a qualifying service from your booking, the offer may no longer apply.
Payment problems. If a payment is declined, reversed or returned, you remain responsible for the balance. Please contact us first if you have a concern about a charge, so we can resolve it before you dispute it with your bank. If a dispute is filed over a charge for work you approved and received, we may provide this Agreement and our job records to your card issuer as evidence.
4. Your responsibilities and the condition of your vehicle or property
Accurate information. You agree to tell us the truth about your vehicle or property, including its year, make, model and trim, any previous tint, film, coating, wrap or repaint, any glass chips or cracks, and any known electrical, defroster, antenna or sensor issues. Tell us about anything that might affect the work.
Inspection and existing damage. We inspect each vehicle or property when it arrives and may take photos or video to record its condition. Existing damage is not our responsibility. This includes paint chips, scratches, swirls, rust, dents, failing or peeling clear coat, cracked or chipped glass, worn trim, brittle plastics, and aged or faded finishes. Film, coatings and cleaning can make existing flaws more visible, and we cannot always see a hidden problem before the work starts.
Paint and surfaces. Paint protection film, coatings and wraps need sound factory-quality paint. They can lift loose, repainted or poorly bonded paint or clear coat when applied or removed. New paint needs time to cure before film or coating is applied, and we may decline to work on freshly painted surfaces. We may decline or stop any job if the surface or glass is unsuitable. If we decline because of a condition you could not reasonably have known about and that we could not see before the work started, we will refund your deposit. If the condition was one you knew about and did not tell us, the deposit is not refunded.
Vehicle ready to work on. Please arrive with the interior and exterior reasonably clean and free of heavy dirt, pet hair, trash or odors. We may charge an extra cleaning fee, or ask you to reschedule, if the condition prevents proper work. Remove personal items, valuables, toll tags, dash cams and loose items before drop-off.
Aftercare. You agree to follow the care instructions we give you for your service. These are for your benefit, and not following them can damage the work and void warranty coverage.
5. Terms for each service
The general terms above apply to every service. These add the points that matter most for each one.
Automotive window tint
- Legal shade is your choice and your responsibility. Arizona regulates vehicle window tint under A.R.S. 28-959.01. We will help you choose a shade, but you decide which film goes on each window. Tickets, inspection failures and any cost of removing film that does not comply are not our responsibility. Medical exemptions are arranged by you with the state.
- Factory glass counts. The law measures light through the film and the glass together, so a film can measure darker on your car than its label.
- Curing. New tint needs time to cure. Do not roll down the windows or wash the car for the period we tell you (at least 2 to 3 days). A hazy look, small water bubbles or a slightly cloudy finish in the first days or weeks is normal and clears as the film dries.
- Normal installation traits. Tiny dust specks, a thin edge gap near the glass border, and haze around the black dotted border or defroster areas on some windows are normal and are not defects. No installation is flawless to the microscopic level.
- Removing old tint. Removing old film or adhesive can leave marks or damage defroster lines, antennas or glass. It is done at your risk and may cost extra.
- Signals. Our ceramic films are designed not to interfere with GPS, Bluetooth, keyless entry or mobile signal. We cannot guarantee how an unusual or aftermarket device will behave.
Paint protection film (PPF)
- PPF helps absorb rock chips, road debris and scratches. It does not make paint indestructible, and a heavy impact can still damage the paint or the film.
- Film edges and seams are visible on close inspection. Wrapping and trimming differ by vehicle shape and some panels cannot be fully wrapped.
- Self-healing works with heat. Deep cuts will not heal.
- Film can lift or pull loose paint and clear coat when applied or removed (see section 4).
- Follow our wash and care instructions. High-pressure washing near edges, harsh chemicals and automatic brush washes can lift edges or stain the film.
Windshield protection film (WPF)
- WPF is a replaceable, sacrificial layer. It helps absorb small chips and pitting but cannot stop every impact, and a large or hard impact can still chip or crack the glass.
- Existing chips, pits and wiper wear in the glass can remain visible under the film.
- The film wears with use (wipers, sun, debris) and may need replacement.
Ceramic coating
- A ceramic coating adds gloss, easier washing and resistance to UV and chemical staining. It does not stop rock chips, and it is not scratch-proof. It does not replace PPF for impact protection.
- Coating is applied after prep (wash, decontamination and paint correction as needed). It seals the finish as it stands, so flaws that remain after prep can stay visible, and full correction of deep scratches is not included unless stated on your quote.
- Coatings take time to cure. Keep the car dry and follow our instructions for washing and care. Maintenance washing is needed for the coating to perform.
Commercial vinyl wraps and graphics
- Design approval. You approve the final proof before printing. Once approved, errors in the content you approved (spelling, colors, sizes, logos) are yours, and a reprint is at your cost.
- Artwork. You confirm that you have the right to use all logos, images and text you give us, and you agree to defend us against claims otherwise.
- Color. Printed and vinyl colors vary slightly from screens, proofs and between batches.
- Surfaces. Vinyl needs a sound, clean surface. We may decline vehicles, walls or storefronts that are rough, damaged, freshly painted or otherwise unsuitable. Wrap removal can damage non-factory paint, and walls or storefront finishes can be damaged on removal.
- Permits and approvals. For storefront, wall and window graphics, you are responsible for any landlord, HOA, city or permit approval. Perforated window film and window graphics may reduce visibility, and you are responsible for compliance with vehicle-visibility laws.
Detailing
- Results depend on the starting condition. Stains, odors, pet hair, burns, deep scratches and heavy soiling may not fully come out, and some fabrics and plastics are too worn to restore.
- We may decline or charge extra for biohazards, mold, excessive pet hair or heavy contamination.
Residential and commercial window film (on site)
- You are responsible for clear access to the windows, a safe working area, and any landlord, HOA or property-manager approval. Commercial work is usually scheduled after hours or on a weekend, and you are responsible for arranging building access.
- Glass and thermal stress. Window film increases the heat the glass absorbs. In rare cases this can cause stress cracks, especially in large panes, tinted or low-e glass, glass with existing chips or damage, or glass in direct heat. We review the glass before installing, but we cannot predict or guarantee against glass breakage after installation.
- Window and seal warranties. Film can affect the warranty on your windows or sealed double-pane units. Please check with your window manufacturer or installer before approving film. You are responsible for that decision.
- Results. Heat, glare, privacy and energy savings depend on your windows, exposure and the film. We do not guarantee a specific temperature or utility bill result. New film can look hazy or show small water droplets for the first days or weeks, which is normal curing.
Windshield and glass replacement
- Glass replacement is done at our Mesa shop by our partner glass company, not by Phantom Tint. The partner performs the work and provides its own warranty. We help coordinate scheduling and can add WPF or tint to the new glass. Insurance and cash are accepted by the partner, and claims are your responsibility to file.
6. Warranties
Window tint. Our Geoshield ceramic window tint carries a lifetime warranty on the tint itself, as described in the manufacturer's warranty and any warranty information we give you. It covers the film, not the glass, the vehicle or anything else.
Other services. The lifetime tint warranty does not apply to paint protection film. Warranty on PPF, windshield protection film, ceramic coating, vinyl and residential or commercial window film comes from the manufacturer and is described to you when you book or at pickup. For example, our windshield protection film is listed with a 6-month warranty, and our ceramic coating is rated by its manufacturer for up to five years when applied and maintained correctly. A manufacturer's rating is not a promise that a product will last that long in every condition.
Installation concerns. If you see an installation concern, please contact us within 14 days of pickup with photos so we can inspect it and correct it. Later issues are handled under the warranty that applies to your service.
What a warranty does not cover. A warranty does not cover damage or wear from:
- scratches, nicks, peeling or marks caused by seat belts, pets, objects, tools, ice scrapers, rings or normal use
- harsh, abrasive or ammonia-based cleaners, or cleaning outside our instructions
- accidents, rock or road damage, vandalism, theft, fire, weather, or failure of the glass or paint underneath
- work, repairs, repainting or alterations by anyone else, or film removed and reinstalled
- glass breakage or window replacement
- normal wear, or care that does not follow our instructions
Making a claim. Contact us with your name, vehicle or address, service date and photos. We may inspect the work. If the claim is covered, we will repair or replace the affected film or coating at our option. A warranty claim does not entitle you to a cash refund. Warranties are for the original customer and the original vehicle or property, and cannot be transferred unless the manufacturer's warranty says otherwise.
7. Risk, limitation of liability and waiver
Inherent risks. You understand that automotive and window film work carries some risk that cannot be fully removed even with careful work. Examples are paint or clear coat lifting, glass cracking from heat or pressure, damage to aged trim, clips, emblems or seals when they are removed or handled, hidden wear that shows once surfaces are cleaned or covered, and electronics or sensors that react to film or cleaning. We use reasonable care to reduce these risks.
Waiver and release. To the fullest extent allowed by Arizona law, you release Phantom Tint, its owners and its employees from claims for pre-existing conditions and for the inherent risks described in this Agreement, when we have used reasonable care.
Limit of liability. To the fullest extent allowed by law, our total liability for any claim connected to our services is limited to the amount you paid us for the service in question. We are not liable for indirect or consequential losses, such as loss of use of your vehicle, rental costs, lost income, lost time or energy costs.
Personal belongings. We are not responsible for personal items left in a vehicle or at a property. Please remove valuables before drop-off.
What this does not limit. Nothing in this Agreement limits liability for our gross negligence or willful misconduct, for personal injury caused by our negligence where the law does not allow a limit, or any right you have that cannot legally be waived.
Your insurance. Your own insurance remains your primary coverage for your vehicle and property.
8. Drop-off and pickup
Vehicle work is at our shop. We do not offer mobile vehicle service. Please bring your vehicle to 1833 W Main St #115, Mesa, AZ 85201 at your appointment time.
Keys and moving the vehicle. You authorize our team to move and drive your vehicle on and around our premises as needed for the work. Please leave a working key.
Pickup. We will contact you when your vehicle is ready. Please collect it within 3 business days of that notice, during business hours and after the balance is paid. If you need more time, call us to arrange a later pickup.
Unclaimed vehicles. If you do not pick up your vehicle or pay a balance owed, we may use the remedies Arizona law allows for unpaid or unclaimed vehicles, including holding the vehicle until the balance is paid.
Contact. You agree that we may call, text or email you about your appointment, your vehicle's status and pickup, using the contact details you gave us. Message and data rates may apply. Promotional texts are sent only if you opt in separately (see the optional checkbox), and you can ask us to stop non-essential messages at any time.
9. Photos, privacy and general terms
Photos and video. We may photograph or film the work to document it and to show our work on our website, social media and marketing. We will not show your license plate, VIN, address or full name. If you do not want your vehicle or property shown, tell us in writing before your service.
Your information. We collect your name, contact details, vehicle or property details and payment information to schedule, perform and bill your service, and to reach you about it. We do not sell your personal information.
Governing law. Arizona law governs this Agreement. Any lawsuit must be filed in Maricopa County, Arizona, except that either of us may use small claims court where it applies.
Resolving problems. If something goes wrong, please contact us first. We will work in good faith to resolve the issue within 30 days before either of us takes legal action.
Electronic signature and records. You agree that your checkbox acceptance is a binding electronic signature, and that we may keep a record of your acceptance, including the date, time and the version of this Agreement.
If part is invalid. If a court finds any part of this Agreement unenforceable, the rest stays in effect.
Entire agreement. This Agreement, together with your quote, booking or proposal, is the whole agreement between us for your service and replaces any earlier discussion.
Contact us. Phantom Tint, 1833 W Main St #115, Mesa, AZ 85201, (480) 931-1339, https://phantomtint.com/