The short version
Phantom Tint, LLC ("Phantom Tint," "we," "us") uses your information to schedule, perform and bill your service and to contact you about it. We do not sell your personal information. We do not run advertising or analytics trackers on this website. You can ask us to correct or delete your information at any time (see "Your choices").
1. Who we are
Phantom Tint, LLC, 1833 W Main St #115, Mesa, AZ 85201. Phone (480) 931-1339. This policy covers phantomtint.com, our online booking, quote and chat tools, and the services we provide at our shop.
2. What we collect
We collect what you choose to give us, and a little that comes with using the site.
- Contact details. Your name, phone number and email address, when you book, request a quote, use the chat, or contact us.
- Vehicle or property details. Year, make, model and trim of your vehicle, or the address and windows of a home or business, plus any notes you add.
- Appointment and service records. The services you booked, quotes, invoices, photos or video of the work, and any warranty or care information.
- Payment information. Deposits and payments are handled by our payment processor. We keep a record of what was paid, not your full card number. Please do not send card numbers by text or email.
- Messages. Texts, emails, calls and chat messages between you and us, and your text-message consent (see section 5).
- Basic technical data. Like most websites, our web host and the services we embed receive your IP address and browser details when a page loads.
3. How we use it
We use your information to:
- book, schedule, perform and bill your service, and send quotes, reminders and pickup notices
- answer your questions and handle warranty or aftercare requests
- keep records we need for accounting, taxes, insurance and the law
- protect against fraud, abuse and misuse of our forms
- show our work (see section 6) and improve our services and website
4. Who we share it with
We do not sell your personal information, and we do not share it for third-party advertising. We share it only with the service providers that help us run the business, and only as needed:
- Booking, quotes and chat. Our shop-management software, Apexed (app.apexedcrm.com), stores your booking, quote, chat and customer records for us.
- Payments. Our payment processor handles card payments and deposits.
- Texting. Our messaging provider sends and receives text messages for us.
- Email and hosting. Our website host and email provider deliver the site and our messages.
- Our partner glass company. If you arrange windshield or glass replacement through us, we share what is needed to schedule the work.
- Legal and safety. We may disclose information if the law requires it, to respond to a legal request, to protect someone’s safety, or to enforce our agreement with you. If the business is ever sold, customer records may transfer to the new owner.
5. Text messages
If you give us a phone number and agree on a form, we may text you about your appointment, your quote or request, and your vehicle’s status and pickup. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Promotional texts are sent only if you opt in separately.
We do not share your phone number or text-message consent with third parties or affiliates for their marketing or promotional purposes. Our messaging provider handles texts only to deliver them for us.
6. Photos and video
We may photograph or film our work to document it and to show it on our website, social media and marketing. We do not show license plates, VIN numbers, addresses or full names. If you do not want your vehicle or property shown, tell us in writing before your service.
7. Cookies and similar tools
We do not use advertising or analytics cookies on this website. Our pages may remember small things in your browser, such as that you dismissed an announcement bar, and only for that visit.
Some content on the site comes from other companies, and those companies may receive your IP address and set their own cookies under their own policies. This includes Google (Maps, Google Fonts and our Google reviews), the embedded video and social tools we show, and our booking and chat tools from Apexed.
8. How long we keep it
We keep customer and job records for as long as we need them to provide the service, honor warranties, and meet our accounting, tax and legal duties. After that we delete them or remove identifying details where we reasonably can.
9. Security
We use reasonable safeguards to protect your information, including access controls and encrypted connections. No method of storing or sending information is completely secure, so we cannot promise absolute security.
10. Your choices
You can ask us to see, correct or delete the personal information we hold about you, to stop non-essential messages, or to stop showing your vehicle in our photos. Call us at (480) 931-1339 or write to us at the address below, and we will respond within a reasonable time. We may need to keep some records, such as invoices, where the law requires it or where it is needed to honor a warranty.
To stop texts, reply STOP to any message. To stop emails, use the unsubscribe link or tell us.
11. Children
Our services are for adults. You must be at least 18 to book with us, and we do not knowingly collect information from children under 13.
12. Changes to this policy
We may update this policy. The date at the top shows when it last changed. Material changes will be posted on this page.
13. Contact us
Phantom Tint, 1833 W Main St #115, Mesa, AZ 85201, (480) 931-1339, https://phantomtint.com/. See also our Terms & Conditions.